Privacy & Security

Protecting Your Privacy
    
    Your privacy is important to us. China Eastern pledges to be responsible when gathering your personal information and to protect your privacy. Although this Privacy Policy is not a contract and does not create any legal rights, it does serve as an expression of China Eastern's commitment to protecting private personal information. China Eastern reserves the right to change this Privacy Policy at any time and will notify users of any material changes by updating the policy here and by including a "NEWLY UPDATED" label with the "PRIVACY POLICY" link on the web sites governed by this policy for 30 days after any material changes are made.
    This Privacy Notice should answer your questions about the sources and kinds of information we collect, how we use it, when it may be shared with others, and how we safeguard its confidentiality and security. We also provide you with ways to correct the data you provide us and to limit our sharing of this data with third parties. This privacy notice is applicable to Reservations, Corporate Sales, and the Eastern Miles program.

Information We Collect And How We Collect It

    In order to facilitate your travel, and manage our business, we collect and maintain personal information about you. China Eastern collects customer information from many sources to understand and meet your needs. We collect personal information about you from:

    You, when you voluntarily provide us with information;
    Your browser, when you visit our websites and your browser interacts with us;
    Other sources, in connection with providing your transportation needs and services.
    The personal information we collect about you through these various sources may include, but is not limited to:
    Name, addresses and telephone numbers
    Email addresses, fax numbers and pager numbers
    Eastern Miles account number and flight information
    Credit/debit card number(s), including associated billing address(es) and expiration date(s)
    Information necessary to facilitate travel or other services, including travel companion(s) names, emergency contacts, seating preferences and special dietary or medical needs.
    Passport number, nationality and country of residence
    Transactional and online activity data pertaining to mileage activity with companies participating in the Eastern Miles program
    Personal information provided via survey, focus group or other marketing research efforts
    Personal information provided to customer-service representatives to research and resolve issues or questions
    Corporate-contract, employer and/or other corporate affiliation (i.e. employer name, title, address and contact information)

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Aggregate information

    In addition to obtaining your personal information, when you use our site, we may collect tracking information such as your browser type, the type of operating system you use, the name of your Internet service provider, and pages visited on the site. China Eastern gets this information by using technologies, including cookies and web beacons to increase the functionality and user-friendliness of our site and to better tailor our site to our visitors' needs. We also use this information to verify that visitors meet the criteria required to process their requests. None of this tracking information identifies you personally; we collect it for reporting onsite activity in the aggregate. For example, we may want to know how long the average user spends on our site or which pages or features get the most attention.

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Minors

    China Eastern does not knowingly collect personal identifiable information from children under the age of 13. If you are under the age of 13, please do not provide personally identifiable information of any kind whatsoever.

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How Your Information Will Be Used

    China Eastern uses personally identifiable information to complete transactions and fulfill requests for our services. China Eastern requires you to provide personal information when making a reservation to purchase airline tickets or related products and services such as renting cars or booking hotel rooms through a China Eastern Airlines reservations agent, travel agent, the flychinaeastern.com® website or other travel-related website, or enrolling in the Eastern Miles program. In addition to processing, confirming and fulfilling the travel or other services you request, China Eastern may use this data for administrative and analytical purposes such as information systems management, accounting, billing and audits, credit card processing and verification, customer-relations correspondence, operation of the Eastern Miles program.
    To the extent required by law, we may disclose personally identifiable information to government authorities, or to third parties pursuant to a subpoena or other legal process, and we may also use or disclose your information as permitted by law to protect the rights or property of China Eastern, our customers, our website, or its users.
    China Eastern does not sell any customer information or share your email address with third parties except in compliance with this policy. However, we may disclose customer information to companies affiliated with China Eastern and/or unaffiliated third parties to fulfill the products and services you have requested. We may also disclose this information to third parties, such as employers, who have arranged for discounts, purchased travel or other services on your behalf.
    China Eastern also uses customer information to identify, develop and market products and services that we believe you will value. In addition, we may provide information we collect about you to third-parties to distribute promotions, sweepstakes, marketing surveys, focus groups, interviews and other opportunities offered by China Eastern. These third-parties are subject to stringent data security and confidentiality requirements and, upon completion of their services, all customer information is returned to China Eastern or destroyed. You may choose to restrict these marketing communications and sharing of your information with third parties as outlined in the section below.

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Security

    Information Security is important at China Eastern. We maintain strict physical, electronic and procedural safeguards to protect personal information and we regularly review our security standards and procedures to protect against unauthorised access to personal information.

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Security Statement

    When you buy an China Eastern Airlines ticket over the World Wide Web your web browser connects with the web site through SSL ("Secure Sockets Layer"). SSL is an industry-standard way to send personal information over the Internet. SSL ensures you are actually sending data to China Eastern Airlines and not someone who claims to be China Eastern Airlines. We also protect your Eastern Miles transactions when you enroll, view miles etc. It's fast, safe, and it ensures that your personal information will not be read by anyone else. Look for one or more of these indicators on your browser to ensure you have a secure connection: - A security alert window tells you that you are about to use a secure connection. Some browsers let you choose whether to display this window.
    An SSL icon shows when you're in a secure connection:
    A symbol of an "open padlock" changes to a closed padlock when you're in a secure connection.
    A symbol of a "broken key" is replaced by an unbroken key
    The web site's address changes to one that begins with "https" (check for the "s" which designates a "secure" site)
    While China Eastern Airlines takes reasonable steps to safeguard and to prevent unauthorised access to your private information, we cannot be responsible for the acts of those who gain unauthorised access, and we make no warranty, express, implied, or otherwise, that we will prevent unauthorised access to your private information. In no event shall china eastern airlines or its affiliates be liable for any damages (whether consequential, direct, incidental, indirect, punitive, special or otherwise) arising out of, or in any way connected with, a third party's unauthorised access to your information, regardless of whether such damages are based on contract, strict liability, tort or other theories of liability, and also regardless of whether china eastern airlines was given actual or constructive notice that damages were possible.

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Cookies and web beacons

    A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. Cookies will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number. Two types of cookies are used on this website - session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site, and persistent cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie). Most browsers have options that allow the visitor to control whether the browser will accept cookies, reject cookies, or notify the visitor each time a cookie is sent. You may elect to reject cookies by adjusting your browser's settings, but doing so will limit the range of features available to the visitor on our site and most other major websites that use cookies.
    Web beacons are used in conjunction with cookies to record the simple actions of the user opening the page that contains the beacon. When a user's browser requests information from a website in this way certain simple information can also be gathered, such as: the IP Address of your computer; time the material was viewed; the type of browser that retrieved the image; and the existence of cookies previously set by that server. This is information that is available to any web server you visit. Web beacons do not give any "extra" information away. They are simply a convenient way of gathering the simplest of statistics and managing cookies.

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