FAQs related to point accumulation

1. Can I earn points before becoming a member of Eastern Miles?
Yes. As new member, you can request for retro claim for eligible MU flight you taking within one month at most before becoming Eastern Miles member when offering relevant photocopy of ticket and original of boarding pass. However, you can not make retor claim of air partners flights.

2. How to calculate my Elite Point?
Your Elite Point = TPM * relevant subclass accumulation ratio

3. What is TPM? Is it refers to actual distance I flow?
TPM refers to the distance between departure and destination-ticketed point mileage published by IATA, not actual distance you flow.

4. How to calculate my Redeemable Point?
Your Redeemable Point = Elite Points + ∑ points via eligible air partners flights + ∑ points via consumption at non-air partners + points via Eastern Miles promotion activities.

5. How to calculate my Special Point?
Your Special Point = points via some Eastern Miles theme activity.

6.Which flights are eligible for earning Eastern Miles points?

Airline Company
Airlines Code
Eligible Flights
China Eastern Airlines
MU
All scheduled MU flights, including code share MU flights, not including any charter flights
China Airlines
CI
All scheduled CI flights, including additional flights, not including charter flights and airliners operated by other airlines
Cathay Pacific Airlines
CX
All scheduled CX flights, including additional flights, not including charter flights and airliners operated by other airlines
Japan Airlines
JL/JO
All scheduled JL/JO flights, including additional flights, not including

All flights of JAL Group between Mainland China and Japan. JAL code-shared flights, except those operated by China Eastern Airlines on Chinese domestic routes. JAL charter flights.
Shanghai Airlines
FM
All scheduled FM flights operated by Shanghai Airlines, not including any chartered flights, and code share flights operated by other airlines(other than China Eastern Airlines). Code share FM flights operated by China Eastern Airlines.
Delta Airlines
DL
All scheduled DL flights operated by Delta Airlines, not including chartered flights or code share flights operated by other airlines(excluding code share Northwest Airlines NW flights) Code share DL flights operated by Norwest Airlines (NW)
Qantas Airlines
QF
All scheduled QF flights operated by Qantas Airlines, not including chartered flights or code share flights operated by other airlines (other than China Eastern Airlines). Code share QF flights operated by China Eastern Airlines.

7. How can I earn points via flights?
Please quote your Eastern Miles membership card number or show your membership card when making reservation or handle check-in formalities and ensure the name on the ticket coincide with that on the membership card.

Before your points credited into your account, please reserve (1) photocopy of ticket (when using your points for class upgrade awards, you should reserve the copy of original ticket) or e-ticket documents (2) original of boarding pass;

If points haven’t been credited into your account correctly, please request for retro claim within six month after you taking flights.

8. How can I earn points via non-air partners?
Please show the personnel your Eastern Miles membership card when consuming at non-air partners of Eastern Miles.
The points will be credited into your account within 4-8 weeks after consuming. As for the newest details and accumulation rules of Eastern Miles non-air partners, please refer to
www.easternmiles.com.

9.Except for China Eastern Airlines flights, what else airline companies flights can I take to earn Eastern Miles points? What’s the subclass accumulation ratio?
You can take eligible flights of Eastern Miles air partner to earn Eastern Miles points. Please show your Eastern Miles membership card at check-in counter. The points will be credited into your account within 4-6 weeks after taking flights. As for air partners and subclass accumulation ratio, please refer to “Partners” at www.easternmiles.com.

10. Can I transfer my Eastern Miles points into other frequent flyer program account?
No.
Once your Eastern Miles points have been credited into your account, you cannot transfer them.

11. Can I earn points of Eastern Miles, China Airlines’ Dynasty Flyer Program of and Asia Miles at the same time for one flight?
No.
If you participate in Eastern Miles, Dynasty Flyer Program and Asia Miles, you must choose one frequent flyer program membership to earn points.

12. How can I claim my missing mileage points?

If you are unable to complete the steps required for accumulating flight points before boarding, or the flight points are not correctly credited in your account, you can make retro claim through the following way.

  1. Channels for making retro claim
    The following channels are only eligible for China Eastern Airlines flights:
    • Via e-mail (email address:retro@ceair.com)
    • Via fax (fax number: +86-21-95530)
    • Via service hotline: dial service hotline 40083-95530(China domestic) or +86-21-95530 and quote
      Eastern Miles membership card number, flight date, flight number and booking class
    • Claim online (only for China domestic flights of China Eastern Airlines )The following channels are eligible for China Eastern Airlines flights and air parnter flights:
    • Via service network
    • Via mail (mail address: Eastern Miles, Post Box 001-08 Shanghai, China Postal code: 200001)
  2. Documents for making retro claim
    You must submit these documents: the photocopies of your e-tickets itinerary or photocopies of paper ticket; and original boarding pass (photocopies of boarding pass is eligible for China Eastern Airlines) and mark your Eastern Miles membership card number on the documents.
  3. Notes
    • Please keep these documents until all the points have been credited into your Eastern Miles account. When you can’t offer relevant documents, applications for retro claim may not be accepted by Eastern Miles.
    • The applications for points retro claim should be made 5 days after flight take off.
    • For the flight you taking within one month before becoming Eastern Miles member, you can make retro claim. But if the flight you take is of Eastern Miles air partner, you cannot make retro claim. Application for retro claim over 6 months after taking the flight will not be accepted.
    • The document posted to Eastern Miles will not be returned. You are suggested to post by registered letter.
For points earning via non-air partner, please contact concerned partner directly.

13.When will my points be credited into my account?

Time of Crediting Points in Account is as follows:

Way of Accumulating Points
Time of Crediting Points in Your Account
Taking eligible flights of China Eastern Airlines Within 5 days after taking flight
Taking eligible flights of air partners of Eastern Miles Within 4-6 weeks after taking flight
Consuming at non-air partners of Eastern Miles Within 4-8 weeks after consuming

14.How to inquire about my Eastern Miles points?Eastern Miles provides you with the following method for inquiring about points:

  1. Inquiring online: Member can visit the website of Eastern Miles, input their membership card number and password for inquiring to know about the variation of points at any time.
  2. Checking E-account Statement: Every three month Eastern Miles sends E-account Statement to active members who apply for it during this period.
  3. Checking Account Statement: Every three months Eastern Miles mails Account Statement to active members who apply for it during this period.
  4. Inquiring via Service Hotline: Member can call China Eastern Airlines Service Hotline 021-95530 to inquire about points.

Note: Please keep relevant documents including original boarding pass, photocopy of ticket (when using your points for class upgrade awards, you should keep the copy of original ticket) or e-ticket documents till the points are credited into your account.

15.Can I purchase Eastern Miles points by cash?

When you redeem awards, if the points are not enough for redemption and you have access for e-payment service, you can purchase Eastern Miles points.
  • Members can purchase maximum 20,000 points of Eastern Miles in one calendar year at 100 points a block.
  • Point purchase can just be performed on Internet through e-payment gateway of China Union Pay instead of cash.
  • After the points are purchased successfully, they will be valid within 3 years from the date of purchase. No refunds are permitted.
  • The price for purchased points is RMB¥ 25 per 100 points.
Eastern Miles provides you with the following method for inquiring about points: Note: Please keep relevant documents including original boarding pass, photocopy of ticket (when using your points for class upgrade awards, you should keep the copy of original ticket) or e-ticket documents till the points are credited into your account.When you redeem awards, if the points are not enough for redemption and you have access for e-payment service, you can purchase Eastern Miles points.