• FAQs for Members >
  Information provided primarily includes FAQs related to registration, membership card, points and miles, mobile service, and others.


• FAQs related to travel tips >
  Information provided primarily includes FAQs related to travel guides, entry and exit control, and health concerns during
  air travel, currency exchange, travel safety, aviation insurance, etc.



• FAQs related to online check-in >
  Instructions for online check-in.



• Other FAQs >
  Other questions.

Passenger hotline: Tel: +86-21-95530

Fax: +86-21-62689292

Consultation Hotline: Tel: +86-21-95530