Q: If I don't have a credit card, can I still book a reservation on flychinaeastern.com?
A: You cannot hold your reservation online without using a credit card. And if you would like to make your reservation and purchase your tickets online, you must have a valid credit card.If your credit card is rejected, which means we fail to get money from your account, though it was successful through booking process, you are not allowed to board at the airport.
A: You can book up to 9 passengers in one reservation on flychinaeastern.com. To book additional passengers, just repeat the booking process to create a separate reservation.
For groups of 10 or more, you may want to inquire about special fares or discounts offered through China Eastern sales office.
A: Yes, to book a reservation for someone other than yourself, enter their name in the 'Enter Passenger Details' box. If your name already appears, type over it with the name of the actual passenger(s). Also, if your Easternmiles number appears, don't forget to either remove it or replace it with the passengers' Easternmiles number(s).
A: Click on "Check My Trip" tab on the home page which goes to www.checkmytrip.com. You can input your reservation locator(AMADEUS Reservation number) and your surname to retrieve your booking record.
A: You may contact staff from Transfer Dept. of China Eastern Airlines in Pudong Airport. They will help you complete the formalities, check-in the luggage and issue the boarding pass for the second segment. If you take China Eastern Airlines’ onward flights in Hongqiao Airport, our staff will also help you in catching the Shuttle Bus between the airports.
A: China Eastern Airlines has convenient and efficient operation rules and procedures in handling passengers with special needs. Refer to 'Travel services'-'Special needs' to familiarize yourself with the information. And contact our ticketing agent and local representative offices before you start your journey.