Special Requests

If you have special requests, please let us know what we can do to accommodate them. Whether you have special dietary requirements, difficulty with hearing or movement, physical or mental disability, we will make your flight as safe and comfortable as possible.

1. Just Let Us KnowTop

If you need special assistance due to age, health, a disability or other reasons, we recommend that you contact our local Reservation office 72 hours before departure so that we can make special arrangements for your flight and arrange assistance with connecting flights. We strive to make your travel with China Eastern Airlines as smooth and as comfortable as possible.
Some passengers who have significant disabilities may need to travel with an escort for their own comfort, convenience and safety. For if you are unable to reach an emergency exit unaided,fasten and unfasten a safety belt,fit a life jacket or oxygen mask you will need an assistant to travel with you.The assistant must travel in the same class with you.

2. Passengers with DisabilitiesTop

Many people with disabilities can safely and comfortably travel with China Eastern Airlines without making special arrangements. We require advance notice through our Reservation office or your travel agent for some disabilities and we recommend 72 hours advance notice before departure so that we can better accommodate any special requests you may have.

3. China Eastern wheelchair servicesTop

We would be more than happy to provide a wheelchair for you and should you require this service, please contact our Reservations office 72 hours before departure. In order to ensure the service meets your needs our Reservations staff will ask you whether you are able to walk without assistance, how far you are able to walk, and whether you can ascend and descend stairs without assistance.
China Eastern wheelchair service is provided, with an attendant, at no additional charge to you. The attendant will assist in transporting you within the airport area and to the gate or aircraft door (depending on the airport facilities). During peak travel periods, there may be a high demand for our wheelchair service, and we appreciate your patience in the event that it is necessary for you to wait a few minutes for this service. Please contact our Reservations office should you have any questions about our wheelchair service. our staff will be happy to assist you.

4. Blind or Visually Impaired passengers Top

Passengers who are blind or visually impaired may bring a cane or other assistive/supportive device with them into the cabin. these items are not subject to the limit on cabin baggage. Passengers who are not blind or visually impaired may also bring a cane or other assistive/supportive device with them into the cabin at no additional charge. The cane will need to be stowed prior to takeoff and landing and stowage can be under your seat or in the overhead compartment. The cane needs to lie flat on the floor and should not block the emergency exit or protrude into the aisle. You may ask our cabin crew for assistance in loading and retrieving your cane in case it is not collapsible or if it cannot be stowed under your seat.

5. Deaf or Hearing Impaired passengersTop

Please inform us if you are deaf or hearing impaired so that we can provide assistance to you in the event that your flight is delayed or if the departure gate is changed after you have checked in. An individual safety briefing can be arranged upon request.

6. OxygenTop

Oxygen for therapeutic or medical purposes is available on China Eastern flights in cylinders provided by us. For safety reasons, we cannot accept oxygen cylinders brought on by passengers themselves. Since oxygen for therapeutic or medical reasons is considered a medical product, we require that you provide us with a medical certificate signed by your physician (it must reach our Rep Office at least 48 hours prior to flight time). For oxygen equipment filled with gas, it must be packed in accordance with "Dangerous Goods" regulations. It is to be shipped as "cargo" with appropriate air cargo tariff applied. For further information on the packing and labeling requirements and details on arranging the carriage of your oxygen, please contact our Rep office.

7. Passengers Needing Escorts Top

 For safety reasons, China Eastern may require a passenger to travel with an escort or attendant if the passenger:
  • Will travel in a stretcher or incubator or require medical attention during the flight. (The attendant must be capable of attending to their medical needs in the cabin)
  • Is unable to comprehend or respond properly to safety instructions due to a mental disability.
  • Has mobility impairment, which is so severe that the passenger is unable to assist in his or her own evacuation of the aircraft.
  • Has severe hearing and vision impairments and cannot establish some means of communication with airline employees.

8. Special OrderTop

If you'd like to have a special meal, please contact us at least 24 hours before departure.