Contact Us

Call centre for website support & website inquiries:
U.S.A.: Office hours: 800-200-5118 , Non-Office hours: 310-744-8999
Los Angeles: 1-626-583-1500, 800-200-5118
Office hours: 09:00AM-5:30PM (Monday-Friday PT )
09:00AM-01:00PM (Saturday, Holidays PT, Lobby closed)
E-mail:mulax@chinaeastern-usa.com
Group Inquiries:groupdesk@chinaeastern-usa.com
New York: 1-212-685-8685, 866-588-0825
Office hours: 09:30AM-5:30PM (Monday-Friday ET )
E-mail:munyc@chinaeastern-usa.com
Group Inquiries:212 2181511
Email:gdmunyc@gmail.com

For technical assistance or assistance with a China Eastern reservation via this website, please call our calling center 86-95530 (USA Please call 310-744-8999 ).
For all other inquiries including reservations NOT made via this website, please contact our local sales offices (see bellow).

China Eastern Airlines European Rep-offices:
Paris: Tel: +33 144 86 03 00 Fax: +33 144 86 08 68
London: Tel: +44 207 935 2676 Fax: +44 207 935 2967
Frankfurt: Tel: +49 69 133 8930   Fax: +49 69 133 89333
Moscow: Tel: +7 495 935 8828   Fax: +7 495 935 8829

China Eastern Airlines North America Rep-offices:
Los Angeles: Tel: +1 626 5831500 Fax: +1 626 5831515
New York: Tel: +1 212 6858685 Fax: +1 212 6858 870
Vancouver: Tel: +1 604 6898998 Fax: +1 604 6898119


Branch Office - International:
Bangkok: Downtown Tel: 66 2 6366980  Fax: 66 2 6366982 
AirportTel: 66 2 1342101 
Brussles:DowntownTel: 032-2-5028270 Fax: 032-2-5026497 
Busan:DowntownTel: 82-51-740-6088Fax: 82-51-740-6388
AirportTel: 82-51-973-8255Fax: 82-51-973-8256 
CheongJu:AirportTel: 82-43-213-5835 Fax: 82-43-213-8001
Frankfort:DowntownTel: 49-69-133-8930Fax: 49-69-133-89333
Fukuoka:DowntownTel: 092-262-2000Fax: 092-282-8622
AirportTel: 092-477-7818 Fax: 092-477-0322 
Fukushima:DowntownTel: 0081-2409276688Fax: 0081-24-92777888
GwangJu:DowntownTel: 82-62-228-8181 Fax: 82-62-228-8345 
AirportTel: 82-61-453-8301  Fax: 82-61-453-8302 
Hawaii:DowntownTel: 8002005118Fax: +1 626 5831515
Hiroshima:DowntownTel: 082-245-6623Fax: 082-245-6625 
AirportTel: 0081-848868273Fax: 0081-848868275 
Ho Chi Minh City:DowntownTel: 84 8 3930 8888Fax:84 8 3930 6089
JEJU:DowntownTel: 82-64-711-9834Fax: 82-64-711-9831
Kagoshima:AirportTel: 099-219-8888 Fax: 099-219-8887
DowntownTel: 0995-64-1678Fax: 0995-64-1878
Kanazawa:AirportTel: 076-232-6888Fax: 076-232-6808
DowntownTel: 0761-21-6668Fax: 0761-21-6668 
Komatsu:AirportTel: 076-232-6888Fax: 076-232-6808
DowntownTel: 0761-21-6668Fax: 0761-21-6668 
Kuala Lumpur:AirportTel: 0060-3-21611666 Fax: 0060-3-21612666
DowntownTel: 0060-3-87766265Fax: 0060-3-87871658
Los Angeles:DowntownTel: 626-583-1500 Fax: 626-583-1515
AirportTel: 310-646-1849Fax: 310-645-1758, 310-410-0353 
London:DowntownTel: 0044(0)2079352676 Fax: 0044(0)2079352967
AirportTel: 0044(0)2087597603Fax: 0044(0)2087597584
Madrid :DowntownTel: 0034-91-5599889Fax: 0034-91-5410411
Mandalay:DowntownTel: 00952-35678Fax: 00952-35677
Matsuyama:DowntownTel: 089-915-7555Fax: 089-915-7566
AirportTel: 089-965-3822Fax: 089-965-3821
Melbourne:DowntownTel: 0061-3-8635-1000Fax: 0061-3-9614-8882
AirportTel: 0061-3-9338-8418Fax: 0061-3-9338-4808
Moscow:DowntownTel: 007-495-9358828Fax: 007-495-9358829
Munich:DowntownTel: 0049-89-2103860 Fax: 0049-89-21038621
Nagasaki:DowntownTel: 095-828-1510Fax: 095-28-2539
AirportTel: 0957-52-5875 
Nagoya:DowntownTel: 0081-52-201-6668Fax: 0081-52-201-8686
AirportTel: 0081-569-38-8588 Fax: 0081-569-38-8589
New Delhi:DowntownTel: 0091-11-43513166Fax: 0091-11-43513155 
New York:DowntownTel: (001) 212-685-8685Fax: (001) 212-685-8870 
AirportTel: 718-751-2323 Fax: 718-751-2325
Niigata:DowntownTel: 025-248-5701Fax: 025-248-5661 
AirportTel: 025-272-8810 Fax: 025-272-8813 
Oita:DowntownTel: 097-514-5010 Fax: 097-514-5011 
Okayama:DowntownTel: 0081-86-2335288Fax: 0081-86-2334655 
Okinawa:DowntownTel: 098-860-6881 Fax: 098-860-6886
Osaka:DowntownTel: 06-6448-5161Fax: 06-6448-5160
AirportTel: 0724-56-5001Fax: 0724-56-5003
Paris:DowntownTel: 0033-(0)144860300 Fax: 0033-(0)144860868
AirportTel: 0033-(0)148161296 Fax: 0033-(0)148161298
Sapporo:DowntownTel: 011-242-1258Fax: 011-242-1339
AirportTel: 0123-45-7050Fax: 0123-45-7040 
Seoul:DowntownTel: 82-2-518-0330 Fax: 82-2-518-8871
AirportTel: 82-32-744-3780Fax: 82-32-744-3792 
Siem Reap:DowntownTel: 00855-12289579 
Singapore:DowntownTel: 65-62223456 Fax: 65-63232932 
AirportTel: 65-65430345Fax: 65-5427767
Sydney:DowntownTel: 0061-2-9290-1148 Fax: 0061-2-9290-1153 
AirportTel: 0061-2-9313-5795 Fax: 0061-2-9669-2267 
Teagu:DowntownTel: 82-42-471-0330Fax: 82-42-471-0335 
AirportTel: 82-53-986-0330 Fax: 82-53-986-0336 
Tokyo:DowntownTel: 03-3506-1166Fax: 03-3506-1117
AirportTel: 0476-34-3945Fax: 0476-34-8404
Vancouver:DowntownTel: 604-6898998 Fax: 604-6898119 
AirportTel: 604-2070478, (TOLL FREE NO.) 1-888-3-581582 Fax: 604-2070482
Vientiane:DowntownTel: 0085621-212300 Fax: 0085621-212300 
Oita:DowntownTel: 097-514-5010Fax: 097-514-5011
Rome:DowntownTel:0039-06-420470888Fax:0039-06-420470818


Branch Office - Domestic
Baotou: Downtown Tel: 0472-5919901,0472-5919902 Fax: 0472-5919906
Working Hour: 8:30~17:00
Beijing:DowntownTel: 010-64681166Fax: 010-64688323
Working Hour: Monday~Friday 8:30~18:00,Saturday~Sunday 8:30~17:00
AirportTel: 010-64590367/64Fax: 010-64590369
Chengdu:DowntownTel: 0028-86113276Fax: 0028-86113296
Chongqing:DowntownTel: 023-63711818Fax: 023-63734662
Working Hour: 8:30~17:30
Email: DH.CQ@163.COM
AirportTel: 023-67152623Fax: 023-67152623
Changchun:DowntownTel: 0531-8400808, 8400909Fax: 0431-8400707
Working Hour: 8:30~17:00
Email: lg1019@hotmail.com luck_lwd@hotmail.com
Changsha:DowntownTel: 0731-4463638Fax: 0731-4463460
Working Hour: 8:00~17:00
Email: csx-xs@ce-air.com
Dalian:DowntownTel: 0411-82828266-700/800Fax: 0411-82828255
Working Hour: 8:00~17:00
AirportTel: 0411-82927010
Fuzhou:AirportTel: 0591-28013431Fax: 0591-28013431
Guangzhou:DowntownTel: 20-81350071、74、75Fax: 20-81350058、55
Working Hour: 8:30~19:00
AirportTel: 20-86123880、86123881Fax: 20-86123833
Guilin:DowntownTel: 0773-3117788,3117799Fax: 0773-3119597
Working Hour: 8:30~17:30
AirportTel: 0773-2845297Fax: 0773-2844555
Working Hour: 7:00~23:00
Guiyang:DowntownTel: 0851-6822288Fax: 0851-4463460
Hefei:DowntownTel: 0551-2822357Fax: 0551-2812866
Working Hour: 8:30~17:00
Hohhot:DowntownTel: 0471-8936888,0471-8937888Fax: 0471-6925333
Working Hour: 8:30~18:00
Email: nqm9338@hotmail.com
Harbin:DowntownTel: 0451-82896307,0451-82340388Fax: 0451-82896307,0451-82896472
Working Hour: 8:30~17:00
Email: znwei@ce-air.com
AirportTel: 0451-82894099,0451-82894098
Hangzhou:DowntownTel: 0571-87016688Fax: 0571-87016745
Working Hour: 8:00~18:00
AirportTel: 0571-86660291
Haikou:DowntownTel: 0898-66521367Fax: 0898-66784521
Jinan:DowntownTel: 0531-87964445, 0531-86077794,0531-86077481Fax: 0531-87966978
Working Hour: 8:30~17:00
AirportTel: 0531-82081193Fax: 0531-82081187
Kunming:DowntownTel: 0871-3121223
Lanzhou:DowntownTel: 0931-8821964Fax: 0931-8817208
Working Hour: 8:30~21:00
AirportTel: 0931-8968760
Nanjing:DowntownTel: 0025-99869986
Nanchang:DowntownTel: 0791-8514195
Ningbo:DowntownTel: 0574-87191884, 0574-87191887Fax: 0574-87191892
Working Hour: 8:30~17:00
Qingdao:DowntownTel: 0532-85735555,86-532-85736666Fax: 86-532-85739175
Working Hour: 24hours
Email: scbqs@cessd.com.cn
AirportTel: 0532-83789210Fax: 86-532-83789206
Shanghai:DowntownTel: 021-95530
Shenyang:DowntownTel: 024-22815320Fax: 024-22813380
Working Hour: 8:30~16:30
Email: donghangshenyang@163.com
Shenzhen:DowntownTel: 0755-83271270,83271272Fax: 0755-83271273
Working Hour: 8:30~17:00
AirportTel: 0755-2777155,0755-27776789-3025Fax: 0755-27771553
Shijiazhuang:DowntownTel: 0311-88641673Fax: 0311-88641533
Working Hour: 8:30~19:00
AirportTel: 022-27823909Fax: 022-27823809,022-27828833
Working Hour: 7:00~16:00
Email: tns_ce_air@sina.com
Tianjin:DowntownTel: 022-24901985Fax: 022-24901985
Taiyuan:DowntownTel: 0351-4042903, 8008061333Fax: 0351-4139665, 0351-4187678
Working Hour: 8:00~19:00
AirportTel: 0351-7012363
Urumqi:DowntownTel: 0991-4512212,0991-4512748Fax: 0991-4525594
Working Hour: 9:30~19:00
Email: chjcnwa@sina.com
AirportTel: 0991-3807388,0991-3807399Fax: 0991-3807388
Wenzhou:DowntownTel: 0577-88667550,0577-88669550Fax: 0577-88663350
Working Hour: 8:30~18:30
Email: donghangwz@sina.com
Xiamen:DowntownTel: 0592-5206777
Yantai:DowntownTel: 0535-6628330,0535-6628777Fax: 0535-6628777
Working Hour: 8:30~17:00
Email: ytbg@cessd.com.cn
AirportTel: 0535-6299195Fax: 0535-6299195
Zhangjiajie:DowntownTel: 0744-8250732, 0744-8250832Fax: 0744-8250832
Working Hour: 8:30~17:30
AirportTel: 0744-8238417,0744-8253177Fax: 0744-8253077
XiangGang:DowntownTel: 852-28611898Fax: 852-25217011
Working Hour: 9:00~17:00
AirportTel: 852-28611898Fax: 852-25217011

For passenger complaints, customer relations can be reached immediately bycalling a customer service representative at 310-646-1849 (Los Angeles), 808-955-1090 (Hawaii).
Or you can write to us through the U.S. Mail, and should send your letters to:
China Eastern Airlines Co. Ltd. Customer Relations Department
66 Airport Street
Pudong International Airport
Shanghai, China
Postal Code: 201202