FAQ

Q: How can I book a flight online?
Q: How do I book a round-trip flight?
Q: How do I book a one-way flight?
Q: If I don't have a credit card, can I still book a reservation on flychinaeastern.com?
Q: How many passengers can I book in one reservation?
Q: Why do I not see the flights I was expecting?
Q: Can I make changes to a reservation that I have already made on flychinaeastern.com?
Q: Can I cancel the reservation that I have already made on flychinaeastern.com?
Q: Under what circumstances will China Eastern hold my reservation or cancel my reservation without penalty?
Q: Can I make a reservation for anyone?
Q: Can I apply the value of an unused ticket or travel voucher as credit towards an online ticket purchase?
Q: How can I view my reservations?
Q: Where can I find promotion fares?
Q: How can I cancel my flights and get refunded?
Q: I don't live in Europe. Can I still use this website to make a booking?
Q: How much weight of luggage can I carry on-boarding?
Q: What shall I do to catch up the second segment after arriving Shanghai?
Q: How does China Eastern handle disabled/pregnant/ill passengers?
Q: Should I take the same document for departure by which I used for booking the electronic tickets?
Q: Can I book the infant's electronic ticket on web?
Q: What is Initerary/the Receipt of E-ticket for Air Transportation?
Q: Which airports can provide my with Initerary/the Receipt of E-ticket for Air Transportation?
Q: Which airports can't provide me with Initerary/the Receipt of E-ticket for Air Transportation?
Q: Which terminal will my flight depart from Hongqiao airport?

Q:  How can I book a flight online?
A:  You can make a reservation from several areas of the site. The most direct place is on the flychinaeastern.com home page in the 'Flight' box.

Q:  How do I book a round-trip flight?
A:  To book a round trip, just select 'Round Trip' in the 'Flight' section on the home page.

Q:  How do I book a one-way flight?
A:  To book a one-way trip, just select 'One Way' in the 'Flight' box on the home page.


Q:  If I don't have a credit card, can I still book a reservation on flychinaeastern.com?
A: You cannot hold your reservation online without using a credit card. And if you would like to make your reservation and purchase your tickets online, you must have a valid credit card.If your credit card is rejected, which means we fail to get money from your account, though it was successful through booking process, you are not allowed to board at the airport.

Q:  How many passengers can I book in one reservation?
A:  You can book up to 9 passengers in one reservation on flychinaeastern.com. To book additional passengers, just repeat the booking process to create a separate reservation.
For groups of 10 or more, you may want to inquire about special fares or discounts offered through China Eastern sales office.
Q:  Why do I not see the flights I was expecting?
A: This can occur for two reasons:
Flights on a given route may not operate on a daily basis
Seats may not be available in one of the segments of your itinerary.
Q:  Can I make changes to a reservation that I have already made on flychinaeastern.com?
A: Once your reservation has been booked online, you cannot make any changes online. However you can contact our call center or local sales office to solve these issues.
Q: Can I cancel the reservation that I have already made on flychinaeastern.com?
A: Once your reservation has been booked online, you cannot cancel it online. However you can contact our call center or local sales office to solve these issues.
Q: Under what circumstances will China Eastern hold my reservation or cancel my reservation without penalty?
A: China Eastern will do one of the following:
    1) Hold your reservation at the quoted fare without payment for 24 hours.
    2) Cancel your reservation without penalty for 24 hours, so long as you make the reservation at least one week prior to the flight’s departure.
Q:  Can I make a reservation for anyone?
A: Yes, to book a reservation for someone other than yourself, enter their name in the 'Enter Passenger Details' box. If your name already appears, type over it with the name of the actual passenger(s). Also, if your Easternmiles number appears, don't forget to either remove it or replace it with the passengers' Easternmiles number(s).
Q:  Can I apply the value of an unused ticket or travel voucher as credit towards an online ticket purchase?
A:  Currently, we cannot accept any credits or vouchers for online purchases.
Q:  How can I view my reservations?
A:  Click on "Check My Trip" tab on the home page which goes to www.checkmytrip.com. You can input your reservation locator(AMADEUS Reservation number) and your surname to retrieve your booking record.
Q:  Where can I find promotion fares?
A:  Click on 'Promotion' menu entry and then choose one type of promotion program. You need to follow the instruction the page gives. Then you can find a complete list of our exclusive web sales.
Q: How can I cancel my flights and get refunded?
A: Contact our ticketing agents and they will help you in canceling your reservations and getting refunded. However the cancellation penalty fees
may occur following China Eastern Airlines' ticketing rules.
Q: I don't live in Europe. Can I still use this website to make a booking?
A: Yes, you can use the website to make a booking.
Q: How much weight of luggage can I carry on-boarding?
A: You may refer to the 'Travel planning'-'Trip preparation' and know more about China Eastern Airlines free luggage allowance.
Q: What shall I do to catch up the second segment after arriving Shanghai?
A: You may contact staff from Transfer Dept. of China Eastern Airlines in Pudong Airport. They will help you complete the formalities, check-in the luggage and issue the boarding pass for the second segment. If you take China Eastern Airlines’ onward flights in Hongqiao Airport, our staff will also help you in catching the Shuttle Bus between the airports.
Q: How does China Eastern handle disabled/pregnant/ill passengers?
A: China Eastern Airlines has convenient and efficient operation rules and procedures in handling passengers with special needs. Refer to 'Travel services'-'Special needs' to familiarize yourself with the information. And contact our ticketing agent and local representative offices before you start your journey.
Q: Should I take the same document for departure by which I used for booking the electronic tickets?
A : Yes, you have to take the same document.
Q: Can I book the infant's electronic ticket on web?
A : No, Passengers can’t book the electronic ticket for the infant, and you can buy the paper ticket for your baby at your departure airport.
Q: What is Initerary/the Receipt of E-ticket for Air Transportation?
A : Initerary is used as invoice for electronic tickets of domestic flights, and also as the receipt for payment.
Q: Which airports can provide my with Initerary/the Receipt of E-ticket for Air Transportation?
A: Baoshan, Beijing, Chengdu, Chongqing, Dali, Dalian, Dunhuang, Ganzhou, Guangzhou, Guilin, Guiyang, Haikou, Hangzhou, Harbin,  Hefei, Jinan, Jinghong,
Kunming,  Lanzhou, Lijiang, Lincang, Luxi, Nanchang, Nanjing, Ningbo, Qindao, Shanghai, Shenzhen, Shijiazhuang, Taiyuan, Tianjin, Urumqi, Wuhan, Wuxi, Xiamen,
Xi'an, Xining,  Xuzhou, Yantai, Yichang, Yinchuan, Zhaotong, Zhengzhou.(TTl 43)
Q: Which airports can't provide me with Initerary/the Receipt of E-ticket for Air Transportation?
A: Baotou, Changchun, Changsha, Datong, Fuzhou, Hohhot, Huangshan, Huangyan, Jinjiang, Jiuzhaigou, Lianyungang, Linyi, Liuzhou, Luoyang, Luzhou, 
Mudanjiang, Nanning, Panzhihua, Sanya,Shantou, Shenyang, Weihai, Wenzhou, Wuyishan, Yibin, Zhangjiajie, Zhoushan, Zhuhai.(Total 28)
Q: Which terminal will my flight depart from Hongqiao airport?
A: From 16MAR2010, the international charters will depart from Terminal 1, and all domestic flights of China Eastern Airlines will depart from Terminal 2 at Hongqiao Airport.