- 1. Just Let Us Know
- 2. Passengers with Disabilities
- 3. China Eastern wheelchair services
- 4. Visually Impaired passengers
- 5. Hearing Impaired passengers
- 6. Oxygen
- 7. Passengers Needing Escorts assistance
- 8. Mothers-to-Be
- 9. Babies
- 10. Special Orders
- 11. Unaccompanied Children and Minors
If you have special needs, please let us know what we can do to accommodate them. Whether you have difficulty with hearing or senior citizen, have special dietary requirements or have a physical or mental disability, we hope to make your flight safe and comfortable.
If you need special assistance due to age, health, a disability or other reasons, we recommend that you contact our local Reservation office 72 hours before departure so that we can make special arrangements for your flight and arrange assistance with connecting flights. We strive to make your travel with China Eastern Airlines as smooth and as comfortable as possible.
Some passengers who have significant disabilities may need to travel with an escort for their own comfort, convenience and safety. Also, we strongly advise that you travel with an escort if you need in-flight assistance with eating, medical assistance (such as with medications, medical devices or medical attention) and other personal bodily functions, as we cannot assist you in these areas. The escort must travel in the same class with you.
Many people with disabilities can safely and comfortably travel with China Eastern Airlines without making special arrangements. We require advance notice through our Reservation office or your travel agent for some disabilities and we recommend 72 hours advance notice before departure so that we can better accommodate any special needs you may have.
We would be more than happy to provide a wheelchair for you and should you require this service, please contact our Reservations office 72 hours before departure. In order to ensure the service meets your needs our Reservations staff will ask you whether you are able to walk without assistance, how far you are able to walk, and whether you can ascend and descend stairs without assistance.
China Eastern wheelchair service is provided, with an attendant, at no additional charge to you. The attendant will assist in transporting you within the airport area and to the gate or aircraft door (depending on the airport facilities). During peak travel periods, there may be a high demand for our wheelchair service, and we appreciate your patience in the event that it is necessary for you to wait a few minutes for this service. Please contact our Reservations office should you have any questions about our wheelchair service. our staff will be happy to assist you.
Passengers who are blind or visually impaired may bring a cane or other assistive/supportive device with them into the cabin. these items are not subject to the limit on cabin baggage. Passengers who are not blind or visually impaired may also bring a cane or other assistive/supportive device with them into the cabin at no additional charge. The cane will need to be stowed prior to takeoff and landing and stowage can be under your seat or in the overhead compartment. The cane needs to lie flat on the floor and should not block the emergency exit or protrude into the aisle. You may ask our cabin crew for assistance in loading and retrieving your cane in case it is not collapsible or if it cannot be stowed under your seat.
Please inform us if you are deaf or hearing impaired so that we can provide assistance to you in the event that your flight is delayed or if the departure gate is changed after you have checked in. An individual safety briefing can be arranged upon request.
Oxygen for therapeutic or medical purposes is available on China Eastern flights in cylinders provided by us. For safety reasons, we cannot accept oxygen cylinders brought on by passengers themselves. Since oxygen for therapeutic or medical reasons is considered a medical product, we require that you provide us with a medical certificate signed by your physician (it must reach our Rep Office at least 48 hours prior to flight time). For oxygen equipment filled with gas, it must be packed in accordance with "Dangerous Goods" regulations. It is to be shipped as "cargo" with appropriate air cargo tariff applied. For further information on the packing and labeling requirements and details on arranging the carriage of your oxygen, please contact our Rep office.
For safety reasons, China Eastern may require a passenger to travel with an escort or attendant if the passenger:
- Will travel in a stretcher or incubator or require medical attention during the flight. (The attendant must be capable of attending to their medical needs in the cabin)
- Is unable to comprehend or respond properly to safety instructions due to a mental disability.
- Has mobility impairment, which is so severe that the passenger is unable to assist in his or her own evacuation of the aircraft.
- Has severe hearing and vision impairments and cannot establish some means of communication with airline employees.
It is generally safe for pregnant passengers to travel, though caution should be exercised about excessive amounts of flying during the early weeks of pregnancy because of hypoxia. Heavy lifting during pregnancy should be avoided, so extra care should be taken with baggage. Please consult your gynecologist or obstetrician before planning your trip.
We will accept passengers with pregnancies up to 36 weeks. A medical certificate is required at check-in. It is to be completed by both the passenger and her doctor within 72 hours prior to departure and submitted.
Pregnant passengers should make certain that the facilities at the destination country are adequate to cope with any problems with the pregnancy that may occur during the visit.
China Eastern Airlines does not accept babies under 14 days old. Our long haul aircraft are equipped with special baby bassinets and packs, as well as a wide range of baby food. Each has at least two toilets with special fold-down tables for changing diapers.
We will look after children, aged between 5 and 12 years, who are travelling alone -- both inflight and in transit. Passengers must go to a Rep Office to apply for the service.
Airfares for children on Unaccompanied Minor Service might differ from those travelling with adult companions. Please contact our Rep Office for more details.
If you'd like to have a special meal, please contact our Rep Office at least 24 hours before departure.